Retail Banking

Retail banking

This tool does not specifically address retail customers and human rights issues. However in relation to retail customers, financial institutions should be aware of issues such as:

  • access to banking (provision for low-income or vulnerable customers/potential for discrimination in service provision)
  • financial literacy (support for financial education initiatives to assist customers in managing their money)
  • consumer indebtedness (prevention, management or advice for customers who experience financial difficulties)
  • customer service (responsible marketing and communications; provision of best advice; the potential for mis-selling; complaints handling)
  • money laundering (banks being used to move money between countries for illegal purposes).
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Sustainable Development Goals Elements Applied to MVSM »Sustainable Development Goals Elements Applied to MVSM
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The Universal Declaration of Human Rights  »The Universal Declaration of Human Rights
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Cross Cutting Rights »Cross Cutting Rights
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UN Framework and Guiding Principles Business and Human Rights »UN Framework and Guiding Principles Business and Human Rights
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Protect, Respect and Remedy Framework 2011 »Protect, Respect and Remedy Framework 2011
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Guiding Principles on Business and Human Rights »Guiding Principles on Business and Human Rights
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Human Rights and Business — risks and impacts »Human Rights and Business — risks and impacts
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Retail Banking
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