Healthwatch
Healthwatch England is the national consumer champion in health and care. We have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.

 

Our vision

We are working towards a society in which people’s health and social care needs are heard, understood and met.

Achieving this vision will mean that:

  • People shape health and social care delivery
  • People influence the services they receive personally
  • People hold services to account

Our mission

We are the consumer champion for health and social care.

We achieve this by:

  • Listening hard to people, especially the most vulnerable, to understand their experiences and what matters most to them
  • Influencing those who have the power to change services so that they better meet people’s needs now and into the future
  • Empowering and informing people to get the most from their health and social care services and encouraging other organisations to do the same 
  • Working with the Healthwatch network to champion service improvement and to empower local people

Our values

All of our work is informed by our values:

Inclusive

  • We start with people first.
  • We work for children, young people and adults.
  • We cover all health and social care services.
  • We work for everyone, not just those who shout the loudest

Influential

  • We set the agenda and make change happen.
  • We are responsive. We take what we learn and translate it into action.
  • We are innovative and creative. We know that we can't fix things by sticking to the status quo.
  • We work with the network of local Healthwatch to make an impact both locally and nationally.

Independent

We are independent and act on behalf of all consumers.

  • We listen to consumers and speak loudly on their behalf.
  • We challenge those in power to design and deliver better health and social care services.
  • We like to highlight what works well but are are not afraid to point out when things have gone wrong.

Credible

  • We value knowledge.
  • We seek out data and intelligence to challenge assumptions with facts.
  • We celebrate and share good practice in health and social care.
  • We hold ourselves to the highest standards.

Collaborative

  • We keep the debate positive and we get things done.
  • We work in partnership with the public, health and social care sectors and the voluntary and community sector.
  • We learn from people's experiences and from specialists and experts. We build on what is already known and collaborate in developing and sharing new insights.

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