12 Develop and Manage Business Capability
See Below 7th addition to original
Full Process Description 30-Transform/Innovate 20-Change/
Improve
10-Run/
Operate
12 Develop and Manage Business Capabilities (10013)
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12.1 Manage business processes (16378)
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12.1.1 Establish and maintain process management governance (16379) 1

12.1.1.1 Define and manage governance approach (16380) 1
12.1.1.2 Establish and maintain process tools and templates (16381)
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12.1.1.3 Assign and support process ownership (16382)

1
12.1.1.4 Perform process governance activities (16383)

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12.1.2 Define and manage process frameworks (16384) 1
12.1.2.1 Establish and maintain process framework (16385) 1

12.1.2.2 Identify cross-functional processes (16386) 1

12.1.3 Define processes (16387)
1
12.1.3.1 Scope processes (16388)
1
12.1.3.2 Analyze processes (16389)
1
12.1.3.3 Map processes (16390)
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12.1.3.4 Publish processes (16391) 1

12.1.4 Manage process performance (16392)

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12.1.4.1 Provide process training (16393)
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12.1.4.2 Support process execution (16394)

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12.1.4.3 Measure and report process performance (16395)
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12.1.5 Improve processes (16396)
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12.1.5.1 Identify and select improvement opportunities (16397) 1

12.1.5.2 Manage improvement projects (16398)
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12.1.5.3 Perform continuous improvement activities (16399)
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12.2 Manage portfolio, program, and project (16400) 1 1 1
12.2.1 Manage portfolio (16401) 1

12.2.1.1 Establish portfolio strategy (16402) 1

12.2.1.2 Define portfolio governance (16403) 1

12.2.1.3 Monitor and control portfolio (16404) 1

12.2.2 Manage programs (16405)
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12.2.2.1 Establish program structure and approach (16406)
1
12.2.2.2 Manage program stakeholders and partners (16407)
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12.2.2.3 Manage program execution (16408)
1
12.2.2.4 Review and report program performance (16409)
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12.2.3 Manage projects (16410)

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12.2.3.1 Establish project scope (16411)

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12.2.3.1.1 Identify project requirements and objectives (11117)

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12.2.3.1.2 Identify project resource requirements (16412)

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12.2.3.1.3 Assess culture and readiness for project management approach (11118)

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12.2.3.1.4 Identify appropriate project management methodologies (11119)

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12.2.3.1.5 Create business case and obtain funding (11120) 1

12.2.3.1.6 Develop project measures and indicators (11121) 1
12.2.3.2 Develop project plans (16413)
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12.2.3.2.1 Define roles and resources (11123) 1
12.2.3.2.2 Identify specific IT requirements (11124) 1

12.2.3.2.3 Create training and communication plans (11125)
1
12.2.3.2.4 Design recognition and reward approaches (11127) 1

12.2.3.2.5 Design and plan launch of project (11128) 1

12.2.3.2.6 Deploy the project (11129)
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12.2.3.3 Execute projects (16414)

1
12.2.3.3.1 Evaluate impact of project management (strategy and projects) on measures and outcomes (11131) 1
12.2.3.3.2 Report the status of project (16415)

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12.2.3.3.3 Manage project scope (16416)

1
12.2.3.3.4 Promote and sustain activity and involvement (11132)

1
12.2.3.3.5 Realign and refresh project management strategy and approaches (11133)
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12.2.3.4 Review and report project performance (16417)
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12.2.3.5 Close projects (16418) 1

12.3 Manage enterprise quality (17471) 1

12.3.1 Establish quality requirements (17472) 1

12.3.1.1 Define critical-to-quality characteristics (17473) 1

12.3.1.2 Define preventive quality activities (17474) 1

12.3.1.3 Develop quality controls (17475) 1

12.3.1.3.1 Define process steps for controls (or integration points) (17476) 1

12.3.1.3.2 Define sampling plan (17477) 1

12.3.1.3.3 Identify measurement methods (17478) 1

12.3.1.3.4 Define required competencies (17479) 1
12.3.1.4 Prove capability to assess compliance with requirements (17480) 1
12.3.1.5 Finalize quality plan (17481) 1
12.3.2 Evaluate performance to requirements (17482) 1
12.3.2.1 Test against quality plan (17483)

1
12.3.2.1.1 Conduct test and collect data (17484)

1
12.3.2.1.2 Record result(s) (17485)

1
12.3.2.1.3 Determine disposition of result(s) (17486) 1

12.3.2.2 Assess results of tests (17487) 1 1
12.3.2.2.1 Assess sample significance (17488) 1

12.3.2.2.2 Summarize result(s) (17489) 1

12.3.2.2.3 Recommend actions (17490) 1

12.3.2.2.4 Decide next steps (17491) 1
12.3.3 Manage non-conformance (17492) 1

12.3.3.1 Assess potential impact (17493) 1
12.3.3.2 Determine immediate action(s) (17494) 1

12.3.3.3 Identify root cause(s) (17495) 1 1 1
12.3.3.4 Take corrective or preventitive action (17496) 1
12.3.3.5 Close non-conformance (17497) 1

12.3.4 Implement and maintain the enterprise quality management system (EQMS) (17498) 1

12.3.4.1 Define the quality strategy (17499) 1

12.3.4.2 Plan and deploy the EQMS scope, targets, and goals (17500) 1

12.3.4.3 Identify core EQMS processes, controls, and metrics (17501) 1

12.3.4.4 Develop and document EQMS policies, procedures, standards, and measures (17502) 1
12.3.4.5 Assess the EQMS performance (17503) 1

12.3.4.6 Create environment and capability for eQMS improvement(s) (17504) 1

12.3.4.6.1 Reward quality excellence (17505) 1

12.3.4.6.2 Create and maintain quality partnerships (17506) 1

12.3.4.6.3 Maintain talent capabilities and competencies (17507) 1

12.3.4.6.4 Incorporate EQMS messaging into communication channels (17508) 1
12.3.4.6.5 Assure independent EQMS management access to appropriate authority in the organization (17509) 1

12.3.4.6.6 Transfer proven EQMS methods (17510)
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12.4 Manage change (11074)
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12.4.1 Plan for change (11134)
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12.4.1.1 Select process improvement methodology (11138)
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12.4.1.2 Assess readiness for change (11139)
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12.4.1.3 Determine stakeholders (11140)
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12.4.1.4 Engage/Identify champion (11141) 1
12.4.1.5 Form design team (11142) 1

12.4.1.6 Define scope (11143) 1

12.4.1.7 Understand current state (11144) 1

12.4.1.8 Define future state (11145) 1

12.4.1.9 Conduct organizational risk analysis (11146) 1

12.4.1.10 Assess cultural issues (11147) 1
12.4.1.11 Establish accountability for change management (11148) 1

12.4.1.12 Identify barriers to change (11149) 1
12.4.1.13 Determine change enablers (11150) 1
12.4.1.14 Identify resources and develop measures (11151) 1
12.4.2 Design the change (11135) 1

12.4.2.1 Assess connection to other initiatives (11152) 1
12.4.2.2 Develop change management plans (11153)
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12.4.2.3 Develop training plan (11154)
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12.4.2.4 Develop communication plan (11155)
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12.4.2.5 Develop rewards/incentives plan (11156)
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12.4.2.6 Establish change adoption metrics (11157)
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12.4.2.7 Establish/Clarify new roles (11158)
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12.4.2.8 Identify budget/roles (11159)
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12.4.3 Implement change (11136)
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12.4.3.1 Create commitment for improvement/change (11160)
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12.4.3.2 Reengineer business processes and systems (11161) 1

12.4.3.3 Support transition to new roles or exit strategies for incumbents (11162)
1
12.4.3.4 Monitor change (11163)
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12.4.4 Sustain improvement (11137)
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12.4.4.1 Monitor improved process performance (11164)
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12.4.4.2 Capture and reuse lessons learned from change process (11165)
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12.4.4.3 Take corrective action as necessary (11166)
1
12.5 Develop and manage enterprise-wide knowledge management (KM) capability (11073) 1
12.5.1 Develop KM strategy (11095) 1
12.5.1.1 Develop governance model (11100) 1
12.5.1.2 Establish central KM core group (11101) 1
12.5.1.3 Define roles and accountability of core group versus operating units (11102) 1
12.5.1.4 Develop funding models (11103)
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12.5.1.5 Identify links to key initiatives (11104)
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12.5.1.6 Develop core KM methodologies (11105)
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12.5.1.7 Assess IT needs and engage IT function (11106)
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12.5.1.8 Develop training and communication plans (11107)
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12.5.1.9 Develop change management approaches (11108)
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12.5.1.10 Develop strategic measures and indicators (11109) 1
12.5.2 Assess KM capabilities (11096) 1
12.5.2.1 Assess maturity of existing KM initiatives (11110) 1
12.5.2.2 Evaluate existing KM approaches (11111)
1
12.5.2.3 Identify gaps and needs (11112)
1
12.5.2.4 Enhance/Modify existing KM approaches (11113)
1
12.5.2.5 Develop new KM approaches (11114)
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12.5.2.6 Implement new KM approaches (11115)
1
12.6 Measure and benchmark (16436) 1
12.6.1 Create and manage organizational performance strategy (11071) 1
12.6.1.1 Create enterprise measurement systems model (11075) 1
12.6.1.2 Measure process productivity (11076) 1

12.6.1.3 Measure cost effectiveness (11077) 1

12.6.1.4 Measure staff efficiency (11078) 1

12.6.1.5 Measure cycle time (11079) 1

12.6.2 Benchmark performance (11072) 1

12.6.2.1 Conduct performance assessments (11083) 1

12.6.2.2 Develop benchmarking capabilities (11084) 1

12.6.2.3 Conduct internal process and external competitive benchmarking (11085) 1

12.6.2.4 Conduct gap analysis to understand need for change and degree needed (11087)
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12.6.2.5 Establish need for change (11088)
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12.7 Manage environmental health and safety (EHS) (11179)

1
12.7.1 Determine environmental health and safety impacts (11180) 1
12.7.1.1 Evaluate environmental impact of products, services, and operations (11186) 1
12.7.1.2 Conduct health and safety and environmental audits (11187) 1
12.7.2 Develop and execute functional EHS program (11181)

1
12.7.2.1 Identify regulatory and stakeholder requirements (11188) 1
12.7.2.2 Assess future risks and opportunities (11189) 1

12.7.2.3 Create EHS policy (11190)
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12.7.2.4 Record and manage EHS events (11191)
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12.7.3 Train and educate functional employees (11182)
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12.7.3.1 Communicate EHS issues to stakeholders and provide support (11192)
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12.7.4 Monitor and manage functional EHS management program (11183)
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12.7.4.1 Manage EHS costs and benefits (11193) 1
12.7.4.2 Measure and report EHS performance (11194) 1
12.7.4.3 Implement emergency response program (11196)
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12.7.4.4 Implement pollution prevention program (11197)
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12.7.4.5 Provide employees with EHS support (11195) Cross-Industry - Version 6.1.0
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PAGE NAVIGATOR(Help)
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EA Use Case APQC Framework  »EA Use Case APQC Framework
1. Develop (Design) Vision and Strategy  »1. Develop (Design) Vision and Strategy
Business Models »Business Models
20-Change or Continuous Improvement business model »20-Change or Continuous Improvement business model
Design strategy to Mitigate Risk  »Design strategy to Mitigate Risk
10 Manage Enterprise Risk, Compliance, Remediation and Resiliency »10 Manage Enterprise Risk, Compliance, Remediation and Resiliency
12 Develop and Manage Business Capability
7 Manage Information Technology »7 Manage Information Technology
9 Acquire, Construct, and Manage Assets (10010) »9 Acquire, Construct, and Manage Assets (10010)
6 Develop and Manage Human Capital »6 Develop and Manage Human Capital
10 Manage Enterprise Risk, Compliance, Remediation and Resiliency »10 Manage Enterprise Risk, Compliance, Remediation and Resiliency
7 Manage Information Technology »7 Manage Information Technology
9 Acquire, Construct, and Manage Assets (10010) »9 Acquire, Construct, and Manage Assets (10010)
1.2.2.4 Develop global support and shared services strategy (14190) »1.2.2.4 Develop global support and shared services strategy (14190)
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