6 Develop and Manage Human Capital
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Full Process Description 30-Transform/Innovate 20-Change/
Improve		 10-Run/
Operate
6 Develop and Manage Human Capital (10007) 1
6.1 Develop and manage human resources (HR) planning, policies, and strategies (17043) 1
6.1.1 Develop human resources strategy (17044)
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6.1.1.1 Identify strategic HR needs (10418) 1

6.1.1.2 Define HR and business function roles and accountability (10419) 1

6.1.1.3 Determine HR costs (10420)
1
6.1.1.4 Establish HR measures (10421)
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6.1.1.5 Communicate HR strategies (10422)
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6.1.1.6 Develop strategy for HR systems/ technologies/tools (10432)
1
6.1.2 Develop and implement workforce strategy and policies (17045)
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6.1.2.1 Gather skill requirements according to corporate strategy and market environment (10423) 1

6.1.2.2 Plan employee resourcing requirements per unit/organization (10424)
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6.1.2.3 Develop compensation plan (10425)
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6.1.2.4 Develop succession plan (10426)
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6.1.2.5 Develop employee diversity plan (10427)
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6.1.2.6 Develop other HR programs (10428)
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6.1.2.7 Develop HR policies (10429)
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6.1.2.8 Administer HR policies (10430)
1
6.1.2.9 Plan employee benefits (10431)
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6.1.2.10 Develop work force strategy models (10433)
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6.1.3 Monitor and update strategy, plans, and policies (10417)
1
6.1.3.1 Measure realization of objectives (10434)

1
6.1.3.2 Measure contribution to business strategy (10435)

1
6.1.3.3 Communicate plans and provide updates to stakeholders (10436)
1
6.1.3.4 Review and revise HR plans (10438)
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6.1.4 Develop competency management models (17046)
1
6.2 Recruit, source, and select employees (10410)

1
6.2.1 Manage employee requisitions (10439)

1
6.2.1.1 Align staffing plan to work force plan and business unit strategies/resource needs (10445)
1
6.2.1.2 Develop and open job requisitions (10446)

1
6.2.1.3 Develop job descriptions (10447)

1
6.2.1.4 Post requisitions (10448)

1
6.2.1.5 Manage internal/external job posting web sites (10449)

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6.2.1.6 Modify requisitions (10450)

1
6.2.1.7 Notify hiring manager (10451)

1
6.2.1.8 Manage requisition dates (10452)

1
6.2.2 Recruit/Source candidates (10440)

1
6.2.2.1 Determine recruitment methods and channels (10453)

1
6.2.2.2 Perform recruiting activities/events (10454)

1
6.2.2.3 Manage recruitment vendors (10455)

1
6.2.2.4 Manage employee referral programs (17047)

1
6.2.2.5 Manage recruitment channels (17048)

1
6.2.3 Screen and select candidates (17049)

1
6.2.3.1 Identify and deploy candidate selection tools (10456)

1
6.2.3.2 Interview candidates (10457)

1
6.2.3.3 Test candidates (10458)

1
6.2.3.4 Select and reject candidates (10459)

1
6.2.3.5 Obtain candidate background information (10460)

1
6.2.4 Manage new hire/re-hire (10443)

1
6.2.4.1 Draw up and make offer (10463)

1
6.2.4.2 Negotiate offer (10464)

1
6.2.4.3 Hire candidate (10465)

1
6.2.5 Manage applicant information (10444)

1
6.2.5.1 Create applicant record (10466) 1
6.2.5.2 Manage/track applicant data (10467)
1
6.2.5.3 Archive and retain records of non- hires (10468)

1
6.3 Develop and counsel employees (10411)

1
6.3.1 Manage employee orientation and deployment (10469)

1
6.3.1.1 Create/maintain employee on-boarding program (10474)

1
6.3.1.2 Evaluate the effectiveness of the employee on-boarding program (11243)

1
6.3.1.3 Execute onboarding program (17050)

1
6.3.2 Manage employee performance (10470)

1
6.3.2.1 Define performance objectives (10479)

1
6.3.2.2 Review, appraise, and manage employee performance (10480)

1
6.3.2.3 Evaluate and review performance program (10481)

1
6.3.3 Manage employee development (10472)

1
6.3.3.1 Define employee development guidelines (10487)

1
6.3.3.2 Develop employee career plans (10488)

1
6.3.3.3 Manage employee skills development (17051)

1
6.3.4 Develop and train employees (10473)

1
6.3.4.1 Align employee and organization development needs (10490)

1
6.3.4.2 Align learning programs with competencies (10491)
1
6.3.4.3 Establish training needs by analysis of required and available skills (10492)
1
6.3.4.4 Develop, conduct, and manage employee and/or management training programs (10493)
1
6.4 Manage employee relations (17052)

1
6.4.1 Manage labor relations (10483)

1
6.4.2 Manage collective bargaining process (10484)

1
6.4.3 Manage labor management partnerships (10485)

1
6.4.4 Manage employee grievances (10531)

1
6.5 Reward and retain employees (10412)

1
6.5.1 Develop and manage reward, recognition, and motivation programs (17053)

1
6.5.1.1 Develop salary/compensation structure and plan (10498)
1
6.5.1.2 Develop benefits and reward plan (10499)
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6.5.1.3 Perform competitive analysis of benefit and rewards (10500)

1
6.5.1.4 Identify compensation requirements based on financial, benefits, and HR policies (10501)

1
6.5.1.5 Administer compensation and rewards to employees (10502)

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6.5.1.6 Reward and motivate employees (10503)

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6.5.1.7 Deliver programs to support work/life balance for employees (10508)

1
6.5.2 Manage and administer benefits (10495)

1
6.5.2.1 Deliver employee benefits program (10504)

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6.5.2.2 Administer benefit enrollment (10505)

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6.5.2.3 Process claims (10506)

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6.5.2.4 Perform benefit reconciliation (10507)

1
6.5.3 Manage employee assistance and retention (17054)

1
6.5.4 Administer payroll (10497)

1
6.6 Redeploy and retire employees (10413)

1
6.6.1 Manage promotion and demotion process (10512)

1
6.6.2 Manage separation (10513)

1
6.6.3 Manage retirement (10514)

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6.6.4 Manage leave of absence (10515)

1
6.6.5 Develop and implement employee outplacement (10516)

1
6.6.6 Manage deployment of personnel (10517)

1
6.6.7 Relocate employees and manage assignments (17055)

1
6.6.7.1 Manage expatriates (10520)

1
6.7 Manage employee information and analytics (17056)

1
6.7.1 Manage reporting processes (10522)

1
6.7.2 Manage employee inquiry process (10523)

1
6.7.3 Manage and maintain employee data (10524) 1
6.7.4 Manage human resource information systems (HRIS) (10525) 1

6.7.5 Develop and manage employee metrics (10526)
1
6.7.6 Develop and manage time and attendance systems (10527)
1
6.7.7 Review retention and motivation indicators (10510)
1
6.7.8 Manage/Collect employee suggestions and perform employee research (10530)

1
6.8 Manage employee communication (17057)
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6.8.1 Develop employee communication plan (10529)
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6.8.2 Deliver employee communications (10532)
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PAGE NAVIGATOR(Help)
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EA Use Case APQC Framework  »EA Use Case APQC Framework
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1. Develop (Design) Vision and Strategy  »1. Develop (Design) Vision and Strategy
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Business Models »Business Models
▲
30-Invent to Innovate business model »30-Invent to Innovate business model
▲
Effort is complex similar to managing a portfolio »Effort is complex similar to managing a portfolio
▲
1.2.2.4 Develop global support and shared services strategy (14190) »1.2.2.4 Develop global support and shared services strategy (14190)
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6 Develop and Manage Human Capital
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12 Develop and Manage Business Capability »12 Develop and Manage Business Capability
◄
10 Manage Enterprise Risk, Compliance, Remediation and Resiliency »10 Manage Enterprise Risk, Compliance, Remediation and Resiliency
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