BP 2. Develop Offers
Engineering Product Managers Service Managers Supply Chain
Full Process Description Process
Outline		 Process Name Process Id Level 30-Transform/Innovate 20-Change/
Improve		 10-Run/
Operate
2 Develop and Manage Products and Services (10003) 2 Develop and Manage Products and Services 10003 1 1

2.1 Manage product and service portfolio (10061) 2.1 Manage product and service portfolio 10061 2 1

2.1.1 Evaluate performance of existing products/services against market opportunities (10063) 2.1.1 Evaluate performance of existing products/services against market opportunities 10063 3

1
2.1.2 Define product/service development requirements (10064) 2.1.2 Define product/service development requirements 10064 3

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2.1.2.1 Identify potential improvements to existing products and services (10068) 2.1.2.1 Identify potential improvements to existing products and services 10068 4
1
2.1.2.2 Identify potential new products and services (10069) 2.1.2.2 Identify potential new products and services 10069 4 1
2.1.3 Perform discovery research (10065) 2.1.3 Perform discovery research 10065 3 1

2.1.3.1 Identify new technologies (10070) 2.1.3.1 Identify new technologies 10070 4 1

2.1.3.2 Develop new technologies (10071) 2.1.3.2 Develop new technologies 10071 4
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2.1.3.3 Assess feasibility of integrating new leading technologies into product/service concepts (10072) 2.1.3.3 Assess feasibility of integrating new leading technologies into product/service concepts 10072 4 1

2.1.4 Confirm alignment of product/service concepts with business strategy (10066) 2.1.4 Confirm alignment of product/service concepts with business strategy 10066 3 1

2.1.4.1 Plan and develop cost and quality targets (10073) 2.1.4.1 Plan and develop cost and quality targets 10073 4
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2.1.4.2 Prioritize and select new product/ service concepts (10074) 2.1.4.2 Prioritize and select new product/ service concepts 10074 4
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2.1.4.3 Specify development timing targets (10075) 2.1.4.3 Specify development timing targets 10075 4

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2.1.4.4 Plan for product/service offering modifications (10076) 2.1.4.4 Plan for product/service offering modifications 10076 4
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2.1.5 Manage product and service life cycle (10067) 2.1.5 Manage product and service life cycle 10067 3
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2.1.5.1 Introduce new products/services (10077) 2.1.5.1 Introduce new products/services 10077 4

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2.1.5.2 Retire outdated products/services (10078) 2.1.5.2 Retire outdated products/services 10078 4

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2.1.5.3 Identify and refine performance indicators (10079) 2.1.5.3 Identify and refine performance indicators 10079 4
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2.1.6 Manage product and service master data (14192) 2.1.6 Manage product and service master data 14192 3 1

2.2 Develop products and services (10062) 2.2 Develop products and services 10062 2

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2.2.1 Design, build, and evaluate products and services (10080) 2.2.1 Design, build, and evaluate products and services 10080 3 1

2.2.1.1 Assign resources to product/service project (10083) 2.2.1.1 Assign resources to product/service project 10083 4
1
2.2.1.2 Prepare high-level business case and technical assessment (10084) 2.2.1.2 Prepare high-level business case and technical assessment 10084 4

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2.2.1.3 Develop product/service design specifications (10085) 2.2.1.3 Develop product/service design specifications 10085 4

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2.2.1.4 Document design specifications (10086) 2.2.1.4 Document design specifications 10086 4

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2.2.1.5 Conduct mandatory and elective external reviews (legal, regulatory, standards, internal) (10087) 2.2.1.5 Conduct mandatory and elective external reviews legal 4
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2.2.1.6 Build prototypes (10088) 2.2.1.6 Build prototypes 10088 4 1
2.2.1.7 Eliminate quality and reliability problems (10089) 2.2.1.7 Eliminate quality and reliability problems 10089 4

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2.2.1.8 Conduct in-house product/service testing and evaluate feasibility (10090) 2.2.1.8 Conduct in-house product/service testing and evaluate feasibility 10090 4

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2.2.1.9 Identify design/development performance indicators (10091) 2.2.1.9 Identify design/development performance indicators 10091 4
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2.2.1.10 Collaborate on design with suppliers and contract manufacturers (10092) 2.2.1.10 Collaborate on design with suppliers and contract manufacturers 10092 4
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2.2.2 Test market for new or revised products and services (10081) 2.2.2 Test market for new or revised products and services 10081 3
1
2.2.2.1 Prepare detailed market study (10093) 2.2.2.1 Prepare detailed market study 10093 4
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2.2.2.2 Conduct customer tests and interviews (10094) 2.2.2.2 Conduct customer tests and interviews 10094 4
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2.2.2.3 Finalize product/service characteristics and business cases (10095) 2.2.2.3 Finalize product/service characteristics and business cases 10095 4

1
2.2.2.4 Finalize technical requirements (10096) 2.2.2.4 Finalize technical requirements 10096 4

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2.2.2.5 Identify requirements for changes to manufacturing/delivery processes (10097) 2.2.2.5 Identify requirements for changes to manufacturing/delivery processes 10097 4 1
2.2.3 Prepare for production (10082) 2.2.3 Prepare for production 10082 3

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2.2.3.1 Develop and test prototype production and/or service delivery process (10098) 2.2.3.1 Develop and test prototype production and/or service delivery process 10098 4
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2.2.3.2 Design and obtain necessary materials and equipment (10099) 2.2.3.2 Design and obtain necessary materials and equipment 10099 4
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2.2.3.3 Install and validate production process or methodology (10100) 2.2.3.3 Install and validate production process or methodology 10100 4
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2.2.3.4 Monitor production runs (11417) 2.2.3.4 Monitor production runs 11417 4

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2.2.3.5 Request engineering change (11418) 2.2.3.5 Request engineering change 11418 4

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2.2.3.6 Manage engineering change orders (11419) 2.2.3.6 Manage engineering change orders 11419 4

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An Offer applied using the 5 capability model  »An Offer applied using the 5 capability model
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Cybernetics - VSM - Identity and Planning »Cybernetics - VSM - Identity and Planning
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Executive, Audit and Security »Executive, Audit and Security
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APQC Business Process Framework (original structure) »APQC Business Process Framework (original structure)
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BP 2. Develop Offers
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Expense/Cost Transaction Capability »Expense/Cost Transaction Capability
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Goods and Services "The Offers" »Goods and Services "The Offers"
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