Hire Web 2.0 savvy staff
Hire yourself some staff who know what the Internet really means for government, and fund a university to start training more who really understand both worlds: you’re going to need them.
There just aren’t enough employed in any government anywhere yet to save you from being hopelessly outstripped by external progress. The citizen discontent resulting from massive shifts in expectation could wash your entire government away without you ever having anyone skilled enough to tell you why everyone was so pissed off. Your chances of truly reinventing what your government is are basically zero without such staff"
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Hire Web 2.0 savvy staff
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