3.5.4 Manage sales orders (10185)
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Current Industry Business Process Framework as proposed by APQC »Current Industry Business Process Framework as proposed by APQC
Business Management System - Operational Process »Business Management System - Operational Process
3. Market and Sell products and services »3. Market and Sell products and services
3.5 Develop and manage sales plans (10105) »3.5 Develop and manage sales plans (10105)
3.5.4 Manage sales orders (10185)
3.5.4.1 Accept and validate sales orders (10194) »3.5.4.1 Accept and validate sales orders (10194)
3.5.4.2 Collect and maintain customer account information (10195) »3.5.4.2 Collect and maintain customer account information (10195)
3.5.4.3 Determine availability (10196) »3.5.4.3 Determine availability (10196)
3.5.4.4 Determine fulfillment process (10197) »3.5.4.4 Determine fulfillment process (10197)
3.5.4.5 Enter orders into system  »3.5.4.5 Enter orders into system
3.5.4.6 Process back orders and updates (10199) »3.5.4.6 Process back orders and updates (10199)
3.5.4.7 Handle order inquiries including post-order (10200) »3.5.4.7 Handle order inquiries including post-order (10200)
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