3.5.4 Manage sales orders (10185)
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Current Industry Business Process Framework as proposed by APQC »Current Industry Business Process Framework as proposed by APQC
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Business Management System - Operational Process »Business Management System - Operational Process
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3. Market and Sell products and services »3. Market and Sell products and services
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3.5 Develop and manage sales plans (10105) »3.5 Develop and manage sales plans (10105)
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3.5.4 Manage sales orders (10185)
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3.5.4.1 Accept and validate sales orders (10194) »3.5.4.1 Accept and validate sales orders (10194)
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3.5.4.2 Collect and maintain customer account information (10195) »3.5.4.2 Collect and maintain customer account information (10195)
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3.5.4.3 Determine availability (10196) »3.5.4.3 Determine availability (10196)
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3.5.4.4 Determine fulfillment process (10197) »3.5.4.4 Determine fulfillment process (10197)
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3.5.4.5 Enter orders into system  »3.5.4.5 Enter orders into system
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3.5.4.6 Process back orders and updates (10199) »3.5.4.6 Process back orders and updates (10199)
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3.5.4.7 Handle order inquiries including post-order (10200) »3.5.4.7 Handle order inquiries including post-order (10200)
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