3.5.2 Manage customers and accounts (10183)
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Current Industry Business Process Framework as proposed by APQC »Current Industry Business Process Framework as proposed by APQC
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Business Management System - Operational Process »Business Management System - Operational Process
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3. Market and Sell products and services »3. Market and Sell products and services
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3.5 Develop and manage sales plans (10105) »3.5 Develop and manage sales plans (10105)
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3.5.2 Manage customers and accounts (10183)
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3.5.2.1 Develop sales/key account plan (11173) »3.5.2.1 Develop sales/key account plan (11173)
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3.5.2.2 Manage customer relationships (11174) »3.5.2.2 Manage customer relationships (11174)
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3.5.2.3 Manage customer master data (14208) »3.5.2.3 Manage customer master data (14208)
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