3.5.2 Manage customers and accounts (10183)
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Current Industry Business Process Framework as proposed by APQC »Current Industry Business Process Framework as proposed by APQC
Business Management System - Operational Process »Business Management System - Operational Process
3. Market and Sell products and services »3. Market and Sell products and services
3.5 Develop and manage sales plans (10105) »3.5 Develop and manage sales plans (10105)
3.5.2 Manage customers and accounts (10183)
3.5.2.1 Develop sales/key account plan (11173) »3.5.2.1 Develop sales/key account plan (11173)
3.5.2.2 Manage customer relationships (11174) »3.5.2.2 Manage customer relationships (11174)
3.5.2.3 Manage customer master data (14208) »3.5.2.3 Manage customer master data (14208)
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