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Theory of Uncanny Valley
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Anthropomorphism »
Anthropomorphism
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[1]
Not Human After All: Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents
Cituoja:
Diederich, Stephan; Lembcke, Tim-Benjamin; Brendel, Alfred Benedikt; and Kolbe, Lutz M.
Cituojamas:
Ginny Bignardi
9:10 PM 24 October 2022 GMT
URL:
https://www.researchgate.net/publication/341189578_Not_Human_After_All_Exploring_the_Impact_of_Response_Failure_on_User_Perception_of_Anthropomorphic_Conversational_Service_Agents
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The theory […] posits that there is no linear relationship between human-likeness of an object and positive emotional responses by humans to it, but that a sharp drop in affinity or familiarity exists before the object becomes fully human-like. MacDorman et al. (2009, p.2) describe this as a shift of human attention from the human-like qualities to the aspects that seem to be inhuman by stating that “as something looks more human it looks also more agreeable, until it comes to look so human that we start to find its nonhuman imperfections unsettling”.
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