| Full Process Description | 30-Transform/Innovate | 20-Change/
Improve | 10-Run/
Operate |
| 11 Manage External Relationships (10012) |
|
| 1 |
| 11.1 Build investor relationships (11010) |
| 1 |
|
| 11.1.1 Plan, build, and manage lender relations (11035) |
| | 1 |
| 11.1.2 Plan, build, and manage analyst relations (11036) |
|
| 1 |
| 11.1.3 Communicate with shareholders (11037) |
| 1 |
|
| 11.2 Manage government and industry relationships (11011) |
| 1 |
|
| 11.2.1 Manage government relations (11038) |
| 1 |
|
| 11.2.2 Manage relations with quasi-government bodies (11039) |
|
| 1 |
| 11.2.3 Manage relations with trade or industry groups (11040) |
|
| 1 |
| 11.2.4 Manage lobby activities (11041) |
|
| 1 |
| 11.3 Manage relations with board of directors (11012) | 1 |
|
|
| 11.3.1 Report results (11042) | 1 |
|
|
| 11.3.2 Report audit findings (11043) | 1 |
|
|
| 11.4 Manage legal and ethical issues (11013) | 1 |
|
|
| 11.4.1 Create ethics policies (11044) |
| 1 |
|
| 11.4.2 Manage corporate governance policies (11045) | 1 | |
|
| 11.4.3 Develop and perform preventive law programs (11046) | 1 |
|
|
| 11.4.4 Ensure compliance (11047) |
| 1 |
|
| 11.4.4.1 Plan and initiate compliance program (11053) |
| 1 |
|
| 11.4.4.2 Execute compliance program (11054) |
|
| 1 |
| 11.4.5 Manage outside counsel (11048) |
| 1 |
|
| 11.4.5.1 Assess problem and determine work requirements (11056) |
| 1 |
|
| 11.4.5.2 Engage/Retain outside counsel if necessary (11057) |
| 1 |
|
| 11.4.5.3 Receive strategy/budget (11058) | 1 | |
|
| 11.4.5.4 Receive work product and manage/ monitor case and work performed (11059) | 1 |
|
|
| 11.4.5.5 Process payment for legal services (11060) |
|
| 1 |
| 11.4.5.6 Track legal activity/performance (11061) |
| 1 |
|
| 11.4.6 Protect intellectual property (11049) |
| | 1 |
| 11.4.6.1 Manage copyrights and patents (11062) |
|
| 1 |
| 11.4.6.2 Maintain intellectual property rights and restrictions (11063) |
|
| 1 |
| 11.4.6.3 Administer licensing terms (11064) |
|
| 1 |
| 11.4.6.4 Administer options (11065) |
|
| 1 |
| 11.4.7 Resolve disputes and litigations (11050) |
| 1 | |
| 11.4.8 Provide legal advice/counseling (11051) |
| 1 |
|
| 11.4.9 Negotiate and document agreements/ contracts (11052) |
| 1 |
|
| 11.5 Manage public relations program (11014) |
| 1 |
|
| 11.5.1 Manage community relations (11066) |
| 1 |
|
| 11.5.2 Manage media relations (11067) |
| 1 |
|
| 11.5.3 Promote political stability (11068) |
| 1 |
|
| 11.5.4 Create press releases (11069) |
| | 1 |
| 11.5.5 Issue press releases (11070) |
|
| 1 |
| 8 | 18 | 15 |