Invest heavily in usability of online public services
When building online public services, obsessive attention should be devoted to usability of services. Follow the example of MySociety, but also of Ikea and Apple. Design is fundamental and you need to include design thinking in developing IT solutions.
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Declaration on Public Services 2.0 »Declaration on Public Services 2.0
Procurement »Procurement
Invest heavily in usability of online public services
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