| Full Process Description | 30-Transform/Innovate | 20-Change/
Improve | 10-Run/
Operate |
| 4 Deliver Products and Services (10005) |
|
| 1 |
| 4.1 Plan for and align supply chain resources (10215) |
| 1 |
|
| 4.1.1 Develop production and materials strategies (10221) |
|
| 1 |
| 4.1.1.1 Define manufacturing goals (10229) |
|
| 1 |
| 4.1.1.2 Define labor and materials policies (10230) |
| 1 |
|
| 4.1.1.3 Define outsourcing policies (10231) |
| 1 |
|
| 4.1.1.4 Define manufacturing capital expense policies (10232) |
| 1 |
|
| 4.1.1.5 Define capacities (10233) |
| 1 |
|
| 4.1.1.6 Define production network and supply constraints (10234) |
| 1 |
|
| 4.1.1.7 Define production process (14193) |
| 1 |
|
| 4.1.1.8 Define production workplace layout and infrastructure (14194) |
| 1 |
|
| 4.1.2 Manage demand for products and services (10222) |
|
| 1 |
| 4.1.2.1 Develop baseline forecasts (10235) |
|
| 1 |
| 4.1.2.2 Collaborate with customers (10236) |
|
| 1 |
| 4.1.2.3 Develop consensus forecast (10237) |
|
| 1 |
| 4.1.2.4 Determine available to promise (10238) |
|
| 1 |
| 4.1.2.5 Monitor activity against forecast and revise forecast (10239) |
|
| 1 |
| 4.1.2.6 Evaluate and revise forecasting approach (10240) |
|
| 1 |
| 4.1.2.7 Measure forecast accuracy (10241) |
|
| 1 |
| 4.1.3 Create materials plan (10223) |
| 1 | |
| 4.1.3.1 Create unconstrained plan (10242) |
| 1 |
|
| 4.1.3.2 Collaborate with supplier and contract manufacturers (10243) |
|
| 1 |
| 4.1.3.3 Identify critical materials and supplier capacity (10244) | 1 |
|
|
| 4.1.3.4 Monitor material specifications (10245) |
|
| 1 |
| 4.1.3.5 Generate constrained plan (10246) |
| 1 |
|
| 4.1.3.6 Define production balance and control (14196) |
|
| 1 |
| 4.1.4 Create and manage master production schedule (10224) |
| 1 |
|
| 4.1.4.1 Create site-level production plan and schedule (10247) |
| 1 |
|
| 4.1.4.2 Manage work-in-progress inventory (10248) |
| 1 |
|
| 4.1.4.3 Collaborate with suppliers (10249) |
| 1 |
|
| 4.1.4.4 Execute site-level production plan and schedule (10250) |
| 1 |
|
| 4.1.4.5 Monitor master production schedule and plan (17041) |
| 1 |
|
| 4.1.5 Plan distribution requirements (17042) |
| 1 |
|
| 4.1.5.1 Maintain master data (10252) | 1 |
|
|
| 4.1.5.2 Determine finished goods inventory requirements at destination (10253) |
| 1 |
|
| 4.1.5.3 Calculate requirements at destination (10254) |
| 1 |
|
| 4.1.5.4 Calculate consolidation at source (10255) |
| 1 |
|
| 4.1.5.5 Manage collaborative replenishment planning (10256) |
| 1 |
|
| 4.1.5.6 Manage requirements for partners (10257) | 1 | |
|
| 4.1.5.7 Calculate destination dispatch plan (10258) |
| 1 |
|
| 4.1.5.8 Manage dispatch plan attainment (10259) |
| 1 |
|
| 4.1.5.9 Calculate destination load plans (10260) |
| 1 |
|
| 4.1.5.10 Manage partner load plan (10261) |
| 1 |
|
| 4.1.5.11 Manage cost of supply (10262) |
| 1 |
|
| 4.1.5.12 Manage capacity utilization (10263) |
| 1 |
|
| 4.1.6 Establish distribution planning constraints (10226) |
| 1 |
|
| 4.1.6.1 Establish distribution center layout constraints (10267) |
| 1 |
|
| 4.1.6.2 Establish inventory management constraints (10268) |
| 1 |
|
| 4.1.6.3 Establish transportation management constraints (10269) |
| 1 |
|
| 4.1.7 Review distribution planning policies (10227) |
| 1 |
|
| 4.1.7.1 Review distribution network (10264) |
| 1 |
|
| 4.1.7.2 Establish sourcing relationships (10265) |
| | 1 |
| 4.1.7.3 Establish dynamic deployment policies (10266) |
| 1 |
|
| 4.1.8 Assess distribution planning performance (10228) |
| 1 |
|
| 4.1.8.1 Establish appropriate performance indicators (metrics) (10270) | 1 |
|
|
| 4.1.8.2 Establish monitoring frequency (10271) |
| 1 |
|
| 4.1.8.3 Calculate performance measures (10272) |
| 1 |
|
| 4.1.8.4 Identify performance trends (10273) |
| 1 |
|
| 4.1.8.5 Analyze performance benchmark gaps (10274) |
| 1 |
|
| 4.1.8.6 Prepare appropriate reports (10275) |
| 1 | |
| 4.1.8.7 Develop performance improvement plan (10276) |
| 1 |
|
| 4.1.9 Develop quality standards and procedures (10368) |
| 1 |
|
| 4.1.9.1 Establish quality targets (10371) |
| 1 |
|
| 4.1.9.2 Develop standard testing procedures (10372) |
| 1 |
|
| 4.1.9.3 Communicate quality specifications (10373) |
| 1 |
|
| 4.2 Procure materials and services (10216) |
|
| 1 |
| 4.2.1 Develop sourcing strategies (10277) |
|
| 1 |
| 4.2.1.1 Develop procurement plan (10281) |
| 1 |
|
| 4.2.1.2 Clarify purchasing requirements (10282) |
|
| 1 |
| 4.2.1.3 Develop inventory strategy (10283) |
|
| 1 |
| 4.2.1.4 Match needs to supply capabilities (10284) |
|
| 1 |
| 4.2.1.5 Analyze organization's spend profile (10285) |
|
| 1 |
| 4.2.1.6 Seek opportunities to improve efficiency and value (10286) |
| 1 |
|
| 4.2.1.7 Collaborate with suppliers to identify sourcing opportunities (10287) |
|
| 1 |
| 4.2.2 Select suppliers and develop/maintain contracts (10278) | 1 |
|
|
| 4.2.2.1 Select suppliers (10288) | 1 |
|
|
| 4.2.2.2 Certify and validate suppliers (10289) | |
| 1 |
| 4.2.2.3 Negotiate and establish contracts (10290) |
| 1 |
|
| 4.2.2.4 Manage contracts (10291) |
|
| 1 |
| 4.2.3 Order materials and services (10279) |
|
| 1 |
| 4.2.3.1 Process/Review requisitions (10292) |
|
| 1 |
| 4.2.3.2 Approve requisitions (10293) |
|
| 1 |
| 4.2.3.3 Solicit/Track vendor quotes (10294) |
|
| 1 |
| 4.2.3.4 Create/Distribute purchase orders (10295) |
|
| 1 |
| 4.2.3.5 Expedite orders and satisfy inquiries (10296) |
|
| 1 |
| 4.2.3.6 Record receipt of goods (10297) |
|
| 1 |
| 4.2.3.7 Research/Resolve exceptions (10298) |
|
| 1 |
| 4.2.4 Manage suppliers (10280) |
|
| 1 |
| 4.2.4.1 Monitor/Manage supplier information (10299) | 1 |
|
|
| 4.2.4.2 Prepare/Analyze procurement and vendor performance (10300) |
|
| 1 |
| 4.2.4.3 Support inventory and production processes (10301) |
|
| 1 |
| 4.2.4.4 Monitor quality of product delivered (10302) |
|
| 1 |
| 4.3 Produce/Manufacture/Deliver product (10217) |
|
| 1 |
| 4.3.1 Schedule production (10303) |
|
| 1 |
| 4.3.1.1 Generate line level plan (10306) |
|
| 1 |
| 4.3.1.2 Generate detailed schedule (10307) |
|
| 1 |
| 4.3.1.3 Schedule production orders and create lots (10308) |
|
| 1 |
| 4.3.1.4 Schedule preventive (planned) maintenance (preventive maintenance orders) (10315) |
| 1 | |
| 4.3.1.5 Schedule requested (unplanned) maintenance (work order cycle) (10316) |
| 1 |
|
| 4.3.1.6 Release production orders and create lots (10309) |
|
| 1 |
| 4.3.2 Produce product (10304) |
|
| 1 |
| 4.3.2.1 Manage raw material inventory (10310) |
|
| 1 |
| 4.3.2.2 Execute detailed line schedule (10311) |
|
| 1 |
| 4.3.2.3 Report maintenance issues (10319) |
|
| 1 |
| 4.3.2.4 Rerun defective items (10313) |
|
| 1 |
| 4.3.2.5 Assess production performance (10314) |
|
| 1 |
| 4.3.3 Perform quality testing (10369) |
|
| 1 |
| 4.3.3.1 Calibrate test equipment (10318) |
|
| 1 |
| 4.3.3.2 Perform testing using the standard testing procedure (10374) |
| 1 |
|
| 4.3.3.3 Record test results (10375) |
| 1 |
|
| 4.3.4 Maintain production records and manage lot traceability (10370) |
|
| 1 |
| 4.3.4.1 Determine lot numbering system (10376) |
|
| 1 |
| 4.3.4.2 Determine lot use (10377) |
|
| 1 |
| 4.4 Deliver service to customer (10218) |
|
| 1 |
| 4.4.1 Confirm specific service requirements for individual customer (10320) |
|
| 1 |
| 4.4.1.1 Process customer request (10324) |
|
| 1 |
| 4.4.1.2 Create customer profile (10325) | 1 |
| |
| 4.4.1.3 Generate service order (10326) |
|
| 1 |
| 4.4.2 Identify and schedule resources to meet service requirements (10321) |
| 1 |
|
| 4.4.2.1 Create resourcing plan and schedule (10327) |
| 1 |
|
| 4.4.2.2 Create service order fulfillment schedule (10328) |
|
| 1 |
| 4.4.2.3 Develop service order (10329) |
|
| 1 |
| 4.4.3 Provide service to specific customers (10322) |
|
| 1 |
| 4.4.3.1 Organize daily service order fulfillment schedule (10330) |
|
| 1 |
| 4.4.3.2 Dispatch resources (10331) |
|
| 1 |
| 4.4.3.3 Manage order fulfillment progress (10332) |
|
| 1 |
| 4.4.3.4 Validate order fulfillment block completion (10333) |
|
| 1 |
| 4.4.4 Ensure quality of service (10323) |
|
| 1 |
| 4.4.4.1 Identify completed orders for feedback (10334) |
|
| 1 |
| 4.4.4.2 Identify incomplete orders and service failures (10335) |
|
| 1 |
| 4.4.4.3 Solicit customer feedback on services delivered (10336) |
|
| 1 |
| 4.4.4.4 Process customer feedback on services delivered (10337) |
|
| 1 |
| 4.5 Manage logistics and warehousing (10219) |
|
| 1 |
| 4.5.1 Define logistics strategy (10338) |
|
| 1 |
| 4.5.1.1 Translate customer service requirements into logistics requirements (10343) |
|
| 1 |
| 4.5.1.2 Design logistics network (10344) | 1 |
| |
| 4.5.1.3 Communicate outsourcing needs (10345) |
|
| 1 |
| 4.5.1.4 Develop and maintain delivery service policy (10346) |
| 1 | |
| 4.5.1.5 Optimize transportation schedules and costs (10347) |
|
| 1 |
| 4.5.1.6 Define key performance measures (10348) |
|
| 1 |
| 4.5.2 Plan and manage inbound material flow (10339) |
|
| 1 |
| 4.5.2.1 Plan inbound material receipts (10349) |
|
| 1 |
| 4.5.2.2 Manage inbound material flow (10350) |
|
| 1 |
| 4.5.2.3 Monitor inbound delivery performance (10351) |
|
| 1 |
| 4.5.2.4 Manage flow of returned products (10352) |
|
| 1 |
| 4.5.3 Operate warehousing (10340) |
|
| 1 |
| 4.5.3.1 Track inventory deployment (10353) |
|
| 1 |
| 4.5.3.2 Receive, inspect, and store inbound deliveries (10354) |
|
| 1 |
| 4.5.3.3 Track product availability (10355) |
|
| 1 |
| 4.5.3.4 Pick, pack, and ship product for delivery (10356) |
|
| 1 |
| 4.5.3.5 Track inventory accuracy (10357) |
|
| 1 |
| 4.5.3.6 Track third-party logistics storage and shipping performance (10358) |
|
| 1 |
| 4.5.3.7 Manage physical finished goods inventory (10359) |
|
| 1 |
| 4.5.4 Operate outbound transportation (10341) |
|
| 1 |
| 4.5.4.1 Plan, transport, and deliver outbound product (10360) |
|
| 1 |
| 4.5.4.2 Track carrier delivery performance (10361) |
|
| 1 |
| 4.5.4.3 Manage transportation fleet (10362) |
|
| 1 |
| 4.5.4.4 Process and audit carrier invoices and documents (10363) |
|
| 1 |
| 4.5.5 Manage returns; manage reverse logistics (10342) |
|
| 1 |
| 4.5.5.1 Authorize and process returns (10364) |
|
| 1 |
| 4.5.5.2 Perform reverse logistics (10365) |
|
| 1 |
| 4.5.5.3 Perform salvage activities (10366) |
|
| 1 |
| 4.5.5.4 Manage and process warranty claims (10367) |
|
| 1 |
| 4.5.5.5 Manage repair/refurbishment and return to customer/stock (14195) |
|
| 1 |
| 9 | 56 | 99 |