| Citizen selected and citizen driven metrics Opinion1 #22313 Formally measure public service performance using citizen selected and citizen driven metrics. Use lean techniques driven by customer measures, not central or supply-side targets. It's really hard-wired, deep democracy for public services. |
"This is a blend of the "co-creation" idea with the vendor-relationship management (VRM) idea of using lean techniques driven by customer measures, not centrl or supply-side targets. It's really hard-wired, deep democracy for public services."
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