What is the problem? The Commission as any other public administration must be more efficient, improve services, provide better accessibility to public services and offer more transparency to citizens.
Why the EU action is required?The Commission to lead by example
The Commission by the initiative wants to lead by example offering advanced services to its citizens.
What will the Commission do?
The Commission will adopt a Communication in the 1st semester 2011 with the strategic plan for the period 2011-2015. The Communication will focus on the following strategic goals:
Delivering and operating smart e-government services:
- User Centricity
- Empowerment
- High impact services (e.g. e-Procurement)
Streamlining administrative processes in a learning organization:
- Simplification of working methods
- Harmonization of business processes
- Knowledge management
Further improving resilience and environment-friendliness of the Commission:
- Business Continuity
- Lowering of the Commissionâs ecological footprint
Contact:
Joaquin.Perez-Echague@ec.europa.eu