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Inflazione delle aspettative
OpposingArgument
1
#703653
L'antropomorfismo CA potrebbero causare alte aspettative nel consumatore e, qualora fossero violate, potrebbero portare insoddisfazione nell'user
CONTEXT
(Help)
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Problem 2 – Attitude modification and AI (B) »
Problem 2 – Attitude modification and AI (B)
Problem 2 – Attitude modification and AI (B)☜☜F1CEB7
▲
Anthropomorphism »
Anthropomorphism
Anthropomorphism☜Lantropomorfismo è linnata tendenza psicologica degli individui di attribuire caratteristiche umane a oggetti inanimati, addirittura nelle interazioni con essi.☜59C6EF
▲
Conversational agents (aka bot) »
Conversational agents (aka bot)
Conversational agents (aka bot)☜Lantropomorfismo inteso come attribuzione di caratteristiche human-like a oggetti inanimati e/o dotati di AI può essere classificata in base agli oggetti o entità a cui queste caratteristiche vengono applicate. In questa sede ci riferiamo esclusivamente alle conversational agents (CA)☜9FDEF6
▲
Couns »
Couns
Couns☜☜EF597B
■
Inflazione delle aspettative
Inflazione delle aspettative☜Lantropomorfismo CA potrebbero causare alte aspettative nel consumatore e, qualora fossero violate, potrebbero portare insoddisfazione nelluser☜EF597B
●
Come assegnare il tipo di assistenza adatto al cliente best fit? »
Come assegnare il tipo di assistenza adatto al cliente best fit?
Come assegnare il tipo di assistenza adatto al cliente best fit?☜☜FFB597
●
Rabbia »
Rabbia
Rabbia☜Linflazione delle aspettative è tipicamente osservata nei consumatori in stato emotivo di rabbia.☜EF597B
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+Citations (
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[1]
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
Author:
Cammy Crolic, Felipe Thomaz, Rhonda Hadi, and Andrew T. Stephen
Cited by:
Ginny Bignardi
10:26 PM 24 October 2022 GMT
URL:
https://debategraph.org/handler.ashx?path=ROOT%2fu38138%2fBlame%20the%20Bot%20Anthropomorphism....pdf&att=1
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Ginny Bignardi
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#703653
Node type:
OpposingArgument
Entry date (GMT):
10/24/2022 10:22:00 PM
Last edit date (GMT):
10/24/2022 10:22:00 PM
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