| Social Response Theory Information1 #703641 *Click for citation |
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+Citations (1)
- CitationsAdd new citationList by: CiterankMapLink[1] Not Human After All: Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents
Author: Diederich, Stephan; Lembcke, Tim-Benjamin; Brendel, Alfred Benedikt; and Kolbe, Lutz M.
Cited by: Ginny Bignardi 9:04 PM 24 October 2022 GMT
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| Excerpt / Summary Social Response Theory posits that humans apply social rules
as well as expectations to technology that exhibits traits or behavior usually associated with humans
(Nass and Moon, 2000). In a set of experiments, Nass and Moon (2000) discovered that humans
overuse social categories, such as gender, and social behaviors, for example reciprocity, in an
interaction with a human-like artifact. According to the researchers, the more human characteristics
are present in a technological artifact, the stronger it leads to social responses (Nass and Moon, 2000). |