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Pattern Language Perspective »Pattern Language Perspective
Critical Infrastructure  »Critical Infrastructure
Service Management  »Service Management
From Service Management - Incident Management »From Service Management - Incident Management
SM - Problem Management »SM - Problem Management
Caused by People »Caused by People
Bully »Bully
A person as an agent  »A person as an agent
A person in authority or role senior to the person »A person in authority or role senior to the person
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