Citizen selected and citizen driven metrics
Formally measure public service performance using citizen selected and citizen driven metrics. Use lean techniques driven by customer measures, not central or supply-side targets. It's really hard-wired, deep democracy for public services.
"This is a blend of the "co-creation" idea with the vendor-relationship management (VRM) idea of using lean techniques driven by customer measures, not centrl or supply-side targets. It's really hard-wired, deep democracy for public services."

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Declaration on Public Services 2.0 »Declaration on Public Services 2.0
Transparency »Transparency
Citizen selected and citizen driven metrics
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