We have failed to configure technology as designed
As a result, we lost the ability to measure variation in peoples work outputs or outcomes. Every exception took priority over the intended outcomes losing sight of variations.

Free text fields in every place a user is intended to make a selection from a desired set of choices.  Instead 

  • User A keys in the choice 
  • User B enters the same choice but keys using capital letters as his/her personal preference
  • User C enters the same choice but spells the choice using abbreviations
  • User D misunderstands the expected answers and types an unrelated response 
  • User E is actually not a user but a batch process feeding unauthorized users inputs into a database where the application data is expected to be controlled by the process and without the process owners knowledge (a segregation of duties violation and failure to execute an effective design control.) 

In each case, we can significantly increase productivity by supplying a list of choices with the best choice showing up first.  

The second best response we want users to choose any alternatives to the best option shown first adding a user intended action to choose an alternative within a certain degree of variance.  Expected minimum and maximum variance choices.  

Finally, an exception path which allows free text.  A user must ignore the best choice and select an option which takes them to an exception path.  

 

Immediately related elementsHow this works
-
International EA and BA for Pattern Identification Â»International EA and BA for Pattern Identification
Transforming the World - A strategy Â»Transforming the World - A strategy
2 Change and Continuously Improve  Â»2 Change and Continuously Improve
Quality Management Systems - Outcomes with explicit order/disorder Â»Quality Management Systems - Outcomes with explicit order/disorder
Total Quality Management  Â»Total Quality Management
We have failed to configure technology as designed
User Free Text entry is an exception not the rule Â»User Free Text entry is an exception not the rule
Issue 1: Default the Facts  Â»Issue 1: Default the Facts
Death of an innovative organization (Year 2k mitigation) Â»Death of an innovative organization (Year 2k mitigation)
+Kommentare (0)
+Verweise (0)
+About