| Full Process Description | 30-Transform/Innovate | 20-Change/
Improve | 10-Run/
Operate |
| 12 Develop and Manage Business Capabilities (10013) |
| 1 |
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| 12.1 Manage business processes (16378) |
| 1 |
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| 12.1.1 Establish and maintain process management governance (16379) | 1 |
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| 12.1.1.1 Define and manage governance approach (16380) | 1 | |
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| 12.1.1.2 Establish and maintain process tools and templates (16381) |
| 1 |
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| 12.1.1.3 Assign and support process ownership (16382) |
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| 1 |
| 12.1.1.4 Perform process governance activities (16383) |
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| 1 |
| 12.1.2 Define and manage process frameworks (16384) | 1 |
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| 12.1.2.1 Establish and maintain process framework (16385) | 1 |
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| 12.1.2.2 Identify cross-functional processes (16386) | 1 |
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| 12.1.3 Define processes (16387) |
| 1 |
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| 12.1.3.1 Scope processes (16388) |
| 1 |
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| 12.1.3.2 Analyze processes (16389) |
| 1 |
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| 12.1.3.3 Map processes (16390) |
| 1 |
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| 12.1.3.4 Publish processes (16391) | 1 |
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| 12.1.4 Manage process performance (16392) |
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| 1 |
| 12.1.4.1 Provide process training (16393) |
| 1 |
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| 12.1.4.2 Support process execution (16394) |
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| 1 |
| 12.1.4.3 Measure and report process performance (16395) |
| 1 |
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| 12.1.5 Improve processes (16396) |
| 1 |
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| 12.1.5.1 Identify and select improvement opportunities (16397) | 1 |
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| 12.1.5.2 Manage improvement projects (16398) |
| 1 |
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| 12.1.5.3 Perform continuous improvement activities (16399) |
| 1 |
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| 12.2 Manage portfolio, program, and project (16400) | 1 | 1 | 1 |
| 12.2.1 Manage portfolio (16401) | 1 |
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| 12.2.1.1 Establish portfolio strategy (16402) | 1 |
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| 12.2.1.2 Define portfolio governance (16403) | 1 |
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| 12.2.1.3 Monitor and control portfolio (16404) | 1 |
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| 12.2.2 Manage programs (16405) |
| 1 |
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| 12.2.2.1 Establish program structure and approach (16406) |
| 1 |
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| 12.2.2.2 Manage program stakeholders and partners (16407) |
| 1 |
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| 12.2.2.3 Manage program execution (16408) |
| 1 |
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| 12.2.2.4 Review and report program performance (16409) |
| 1 |
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| 12.2.3 Manage projects (16410) |
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| 1 |
| 12.2.3.1 Establish project scope (16411) |
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| 1 |
| 12.2.3.1.1 Identify project requirements and objectives (11117) |
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| 1 |
| 12.2.3.1.2 Identify project resource requirements (16412) |
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| 1 |
| 12.2.3.1.3 Assess culture and readiness for project management approach (11118) |
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| 1 |
| 12.2.3.1.4 Identify appropriate project management methodologies (11119) |
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| 1 |
| 12.2.3.1.5 Create business case and obtain funding (11120) | 1 |
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| 12.2.3.1.6 Develop project measures and indicators (11121) | 1 |
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| 12.2.3.2 Develop project plans (16413) |
| 1 | |
| 12.2.3.2.1 Define roles and resources (11123) | | 1 | |
| 12.2.3.2.2 Identify specific IT requirements (11124) | 1 |
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| 12.2.3.2.3 Create training and communication plans (11125) |
| 1 |
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| 12.2.3.2.4 Design recognition and reward approaches (11127) | 1 |
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| 12.2.3.2.5 Design and plan launch of project (11128) | 1 |
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| 12.2.3.2.6 Deploy the project (11129) |
| 1 | |
| 12.2.3.3 Execute projects (16414) |
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| 1 |
| 12.2.3.3.1 Evaluate impact of project management (strategy and projects) on measures and outcomes (11131) | 1 |
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| 12.2.3.3.2 Report the status of project (16415) |
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| 1 |
| 12.2.3.3.3 Manage project scope (16416) |
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| 1 |
| 12.2.3.3.4 Promote and sustain activity and involvement (11132) |
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| 1 |
| 12.2.3.3.5 Realign and refresh project management strategy and approaches (11133) |
| 1 |
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| 12.2.3.4 Review and report project performance (16417) |
| 1 |
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| 12.2.3.5 Close projects (16418) | 1 |
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| 12.3 Manage enterprise quality (17471) | 1 |
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| 12.3.1 Establish quality requirements (17472) | 1 |
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| 12.3.1.1 Define critical-to-quality characteristics (17473) | 1 |
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| 12.3.1.2 Define preventive quality activities (17474) | 1 |
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| 12.3.1.3 Develop quality controls (17475) | 1 |
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| 12.3.1.3.1 Define process steps for controls (or integration points) (17476) | 1 |
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| 12.3.1.3.2 Define sampling plan (17477) | 1 |
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| 12.3.1.3.3 Identify measurement methods (17478) | 1 |
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| 12.3.1.3.4 Define required competencies (17479) | 1 | |
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| 12.3.1.4 Prove capability to assess compliance with requirements (17480) | | 1 |
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| 12.3.1.5 Finalize quality plan (17481) | | 1 |
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| 12.3.2 Evaluate performance to requirements (17482) | | 1 |
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| 12.3.2.1 Test against quality plan (17483) |
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| 1 |
| 12.3.2.1.1 Conduct test and collect data (17484) |
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| 1 |
| 12.3.2.1.2 Record result(s) (17485) |
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| 1 |
| 12.3.2.1.3 Determine disposition of result(s) (17486) | 1 |
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| 12.3.2.2 Assess results of tests (17487) | 1 | 1 |
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| 12.3.2.2.1 Assess sample significance (17488) | 1 |
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| 12.3.2.2.2 Summarize result(s) (17489) | 1 |
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| 12.3.2.2.3 Recommend actions (17490) | 1 |
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| 12.3.2.2.4 Decide next steps (17491) | | 1 |
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| 12.3.3 Manage non-conformance (17492) | 1 |
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| 12.3.3.1 Assess potential impact (17493) | | 1 |
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| 12.3.3.2 Determine immediate action(s) (17494) | 1 |
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| 12.3.3.3 Identify root cause(s) (17495) | 1 | 1 | 1 |
| 12.3.3.4 Take corrective or preventitive action (17496) | | 1 |
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| 12.3.3.5 Close non-conformance (17497) | 1 |
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| 12.3.4 Implement and maintain the enterprise quality management system (EQMS) (17498) | 1 |
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| 12.3.4.1 Define the quality strategy (17499) | 1 |
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| 12.3.4.2 Plan and deploy the EQMS scope, targets, and goals (17500) | 1 |
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| 12.3.4.3 Identify core EQMS processes, controls, and metrics (17501) | 1 |
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| 12.3.4.4 Develop and document EQMS policies, procedures, standards, and measures (17502) | 1 | |
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| 12.3.4.5 Assess the EQMS performance (17503) | 1 |
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| 12.3.4.6 Create environment and capability for eQMS improvement(s) (17504) | 1 |
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| 12.3.4.6.1 Reward quality excellence (17505) | 1 |
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| 12.3.4.6.2 Create and maintain quality partnerships (17506) | 1 |
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| 12.3.4.6.3 Maintain talent capabilities and competencies (17507) | 1 |
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| 12.3.4.6.4 Incorporate EQMS messaging into communication channels (17508) | | 1 |
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| 12.3.4.6.5 Assure independent EQMS management access to appropriate authority in the organization (17509) | 1 |
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| 12.3.4.6.6 Transfer proven EQMS methods (17510) |
| 1 |
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| 12.4 Manage change (11074) |
| 1 |
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| 12.4.1 Plan for change (11134) |
| 1 |
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| 12.4.1.1 Select process improvement methodology (11138) |
| 1 |
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| 12.4.1.2 Assess readiness for change (11139) |
| 1 |
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| 12.4.1.3 Determine stakeholders (11140) |
| 1 |
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| 12.4.1.4 Engage/Identify champion (11141) | 1 | |
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| 12.4.1.5 Form design team (11142) | 1 |
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| 12.4.1.6 Define scope (11143) | 1 |
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| 12.4.1.7 Understand current state (11144) | 1 |
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| 12.4.1.8 Define future state (11145) | 1 |
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| 12.4.1.9 Conduct organizational risk analysis (11146) | 1 |
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| 12.4.1.10 Assess cultural issues (11147) | | 1 |
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| 12.4.1.11 Establish accountability for change management (11148) | 1 |
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| 12.4.1.12 Identify barriers to change (11149) | | 1 |
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| 12.4.1.13 Determine change enablers (11150) | | 1 |
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| 12.4.1.14 Identify resources and develop measures (11151) | | 1 |
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| 12.4.2 Design the change (11135) | 1 |
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| 12.4.2.1 Assess connection to other initiatives (11152) | | 1 |
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| 12.4.2.2 Develop change management plans (11153) |
| 1 |
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| 12.4.2.3 Develop training plan (11154) |
| 1 |
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| 12.4.2.4 Develop communication plan (11155) |
| 1 |
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| 12.4.2.5 Develop rewards/incentives plan (11156) |
| 1 |
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| 12.4.2.6 Establish change adoption metrics (11157) |
| 1 |
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| 12.4.2.7 Establish/Clarify new roles (11158) |
| 1 |
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| 12.4.2.8 Identify budget/roles (11159) |
| 1 |
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| 12.4.3 Implement change (11136) |
| 1 |
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| 12.4.3.1 Create commitment for improvement/change (11160) |
| 1 |
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| 12.4.3.2 Reengineer business processes and systems (11161) | 1 |
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| 12.4.3.3 Support transition to new roles or exit strategies for incumbents (11162) |
| 1 |
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| 12.4.3.4 Monitor change (11163) |
| 1 |
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| 12.4.4 Sustain improvement (11137) |
| 1 |
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| 12.4.4.1 Monitor improved process performance (11164) |
| 1 |
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| 12.4.4.2 Capture and reuse lessons learned from change process (11165) |
| 1 |
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| 12.4.4.3 Take corrective action as necessary (11166) |
| 1 |
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| 12.5 Develop and manage enterprise-wide knowledge management (KM) capability (11073) | 1 | |
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| 12.5.1 Develop KM strategy (11095) | 1 | |
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| 12.5.1.1 Develop governance model (11100) | 1 | |
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| 12.5.1.2 Establish central KM core group (11101) | 1 | |
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| 12.5.1.3 Define roles and accountability of core group versus operating units (11102) | 1 | |
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| 12.5.1.4 Develop funding models (11103) |
| 1 |
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| 12.5.1.5 Identify links to key initiatives (11104) |
| 1 |
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| 12.5.1.6 Develop core KM methodologies (11105) |
| 1 |
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| 12.5.1.7 Assess IT needs and engage IT function (11106) |
| 1 |
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| 12.5.1.8 Develop training and communication plans (11107) |
| 1 |
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| 12.5.1.9 Develop change management approaches (11108) |
| 1 |
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| 12.5.1.10 Develop strategic measures and indicators (11109) | 1 | |
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| 12.5.2 Assess KM capabilities (11096) | 1 | |
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| 12.5.2.1 Assess maturity of existing KM initiatives (11110) | 1 | |
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| 12.5.2.2 Evaluate existing KM approaches (11111) |
| 1 |
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| 12.5.2.3 Identify gaps and needs (11112) |
| 1 |
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| 12.5.2.4 Enhance/Modify existing KM approaches (11113) |
| 1 |
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| 12.5.2.5 Develop new KM approaches (11114) |
| 1 |
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| 12.5.2.6 Implement new KM approaches (11115) |
| 1 |
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| 12.6 Measure and benchmark (16436) | 1 | |
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| 12.6.1 Create and manage organizational performance strategy (11071) | 1 |
| |
| 12.6.1.1 Create enterprise measurement systems model (11075) | 1 | | |
| 12.6.1.2 Measure process productivity (11076) | 1 |
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| 12.6.1.3 Measure cost effectiveness (11077) | 1 |
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| 12.6.1.4 Measure staff efficiency (11078) | 1 |
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| 12.6.1.5 Measure cycle time (11079) | 1 |
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| 12.6.2 Benchmark performance (11072) | 1 |
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| 12.6.2.1 Conduct performance assessments (11083) | 1 |
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| 12.6.2.2 Develop benchmarking capabilities (11084) | 1 |
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| 12.6.2.3 Conduct internal process and external competitive benchmarking (11085) | 1 |
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| 12.6.2.4 Conduct gap analysis to understand need for change and degree needed (11087) |
| 1 |
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| 12.6.2.5 Establish need for change (11088) |
| 1 |
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| 12.7 Manage environmental health and safety (EHS) (11179) |
|
| 1 |
| 12.7.1 Determine environmental health and safety impacts (11180) | 1 |
| |
| 12.7.1.1 Evaluate environmental impact of products, services, and operations (11186) | 1 |
| |
| 12.7.1.2 Conduct health and safety and environmental audits (11187) | 1 |
| |
| 12.7.2 Develop and execute functional EHS program (11181) |
|
| 1 |
| 12.7.2.1 Identify regulatory and stakeholder requirements (11188) | 1 | |
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| 12.7.2.2 Assess future risks and opportunities (11189) | 1 |
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| 12.7.2.3 Create EHS policy (11190) |
| 1 |
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| 12.7.2.4 Record and manage EHS events (11191) |
| 1 |
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| 12.7.3 Train and educate functional employees (11182) |
| 1 |
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| 12.7.3.1 Communicate EHS issues to stakeholders and provide support (11192) |
| 1 |
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| 12.7.4 Monitor and manage functional EHS management program (11183) |
| 1 |
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| 12.7.4.1 Manage EHS costs and benefits (11193) | 1 | |
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| 12.7.4.2 Measure and report EHS performance (11194) | 1 | |
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| 12.7.4.3 Implement emergency response program (11196) |
| 1 |
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| 12.7.4.4 Implement pollution prevention program (11197) |
| 1 |
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| 12.7.4.5 Provide employees with EHS support (11195) Cross-Industry - Version 6.1.0 |
| 1 |
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| 83 | 80 | 21 |