| Full Process Description | 30-Transform/Innovate | 20-Change/
Improve | 10-Run/
Operate |
| 6 Develop and Manage Human Capital (10007) | 1 | |
|
| 6.1 Develop and manage human resources (HR) planning, policies, and strategies (17043) | 1 | |
|
| 6.1.1 Develop human resources strategy (17044) |
| 1 |
|
| 6.1.1.1 Identify strategic HR needs (10418) | 1 |
|
|
| 6.1.1.2 Define HR and business function roles and accountability (10419) | 1 |
|
|
| 6.1.1.3 Determine HR costs (10420) |
| 1 |
|
| 6.1.1.4 Establish HR measures (10421) |
| 1 |
|
| 6.1.1.5 Communicate HR strategies (10422) |
| 1 |
|
| 6.1.1.6 Develop strategy for HR systems/ technologies/tools (10432) |
| 1 |
|
| 6.1.2 Develop and implement workforce strategy and policies (17045) |
| 1 |
|
| 6.1.2.1 Gather skill requirements according to corporate strategy and market environment (10423) | 1 |
|
|
| 6.1.2.2 Plan employee resourcing requirements per unit/organization (10424) |
| 1 |
|
| 6.1.2.3 Develop compensation plan (10425) |
| 1 |
|
| 6.1.2.4 Develop succession plan (10426) |
| 1 |
|
| 6.1.2.5 Develop employee diversity plan (10427) |
| 1 |
|
| 6.1.2.6 Develop other HR programs (10428) |
| 1 |
|
| 6.1.2.7 Develop HR policies (10429) |
| 1 |
|
| 6.1.2.8 Administer HR policies (10430) |
| 1 |
|
| 6.1.2.9 Plan employee benefits (10431) |
| 1 |
|
| 6.1.2.10 Develop work force strategy models (10433) |
| 1 |
|
| 6.1.3 Monitor and update strategy, plans, and policies (10417) |
| 1 |
|
| 6.1.3.1 Measure realization of objectives (10434) |
|
| 1 |
| 6.1.3.2 Measure contribution to business strategy (10435) |
|
| 1 |
| 6.1.3.3 Communicate plans and provide updates to stakeholders (10436) |
| 1 |
|
| 6.1.3.4 Review and revise HR plans (10438) |
| 1 |
|
| 6.1.4 Develop competency management models (17046) |
| 1 |
|
| 6.2 Recruit, source, and select employees (10410) |
|
| 1 |
| 6.2.1 Manage employee requisitions (10439) |
|
| 1 |
| 6.2.1.1 Align staffing plan to work force plan and business unit strategies/resource needs (10445) |
| 1 |
|
| 6.2.1.2 Develop and open job requisitions (10446) |
|
| 1 |
| 6.2.1.3 Develop job descriptions (10447) |
|
| 1 |
| 6.2.1.4 Post requisitions (10448) |
|
| 1 |
| 6.2.1.5 Manage internal/external job posting web sites (10449) |
|
| 1 |
| 6.2.1.6 Modify requisitions (10450) |
|
| 1 |
| 6.2.1.7 Notify hiring manager (10451) |
|
| 1 |
| 6.2.1.8 Manage requisition dates (10452) |
|
| 1 |
| 6.2.2 Recruit/Source candidates (10440) |
|
| 1 |
| 6.2.2.1 Determine recruitment methods and channels (10453) |
|
| 1 |
| 6.2.2.2 Perform recruiting activities/events (10454) |
|
| 1 |
| 6.2.2.3 Manage recruitment vendors (10455) |
|
| 1 |
| 6.2.2.4 Manage employee referral programs (17047) |
|
| 1 |
| 6.2.2.5 Manage recruitment channels (17048) |
|
| 1 |
| 6.2.3 Screen and select candidates (17049) |
|
| 1 |
| 6.2.3.1 Identify and deploy candidate selection tools (10456) |
|
| 1 |
| 6.2.3.2 Interview candidates (10457) |
|
| 1 |
| 6.2.3.3 Test candidates (10458) |
|
| 1 |
| 6.2.3.4 Select and reject candidates (10459) |
|
| 1 |
| 6.2.3.5 Obtain candidate background information (10460) |
|
| 1 |
| 6.2.4 Manage new hire/re-hire (10443) |
|
| 1 |
| 6.2.4.1 Draw up and make offer (10463) |
|
| 1 |
| 6.2.4.2 Negotiate offer (10464) |
|
| 1 |
| 6.2.4.3 Hire candidate (10465) |
|
| 1 |
| 6.2.5 Manage applicant information (10444) |
|
| 1 |
| 6.2.5.1 Create applicant record (10466) | 1 |
| |
| 6.2.5.2 Manage/track applicant data (10467) |
| 1 |
|
| 6.2.5.3 Archive and retain records of non- hires (10468) |
|
| 1 |
| 6.3 Develop and counsel employees (10411) |
|
| 1 |
| 6.3.1 Manage employee orientation and deployment (10469) |
|
| 1 |
| 6.3.1.1 Create/maintain employee on-boarding program (10474) |
|
| 1 |
| 6.3.1.2 Evaluate the effectiveness of the employee on-boarding program (11243) |
|
| 1 |
| 6.3.1.3 Execute onboarding program (17050) |
|
| 1 |
| 6.3.2 Manage employee performance (10470) |
|
| 1 |
| 6.3.2.1 Define performance objectives (10479) |
|
| 1 |
| 6.3.2.2 Review, appraise, and manage employee performance (10480) |
|
| 1 |
| 6.3.2.3 Evaluate and review performance program (10481) |
|
| 1 |
| 6.3.3 Manage employee development (10472) |
|
| 1 |
| 6.3.3.1 Define employee development guidelines (10487) |
|
| 1 |
| 6.3.3.2 Develop employee career plans (10488) |
|
| 1 |
| 6.3.3.3 Manage employee skills development (17051) |
|
| 1 |
| 6.3.4 Develop and train employees (10473) |
|
| 1 |
| 6.3.4.1 Align employee and organization development needs (10490) |
|
| 1 |
| 6.3.4.2 Align learning programs with competencies (10491) |
| 1 |
|
| 6.3.4.3 Establish training needs by analysis of required and available skills (10492) |
| 1 |
|
| 6.3.4.4 Develop, conduct, and manage employee and/or management training programs (10493) |
| 1 |
|
| 6.4 Manage employee relations (17052) |
|
| 1 |
| 6.4.1 Manage labor relations (10483) |
|
| 1 |
| 6.4.2 Manage collective bargaining process (10484) |
|
| 1 |
| 6.4.3 Manage labor management partnerships (10485) |
|
| 1 |
| 6.4.4 Manage employee grievances (10531) |
|
| 1 |
| 6.5 Reward and retain employees (10412) |
|
| 1 |
| 6.5.1 Develop and manage reward, recognition, and motivation programs (17053) |
|
| 1 |
| 6.5.1.1 Develop salary/compensation structure and plan (10498) |
| 1 | |
| 6.5.1.2 Develop benefits and reward plan (10499) |
| 1 |
|
| 6.5.1.3 Perform competitive analysis of benefit and rewards (10500) |
|
| 1 |
| 6.5.1.4 Identify compensation requirements based on financial, benefits, and HR policies (10501) |
|
| 1 |
| 6.5.1.5 Administer compensation and rewards to employees (10502) |
|
| 1 |
| 6.5.1.6 Reward and motivate employees (10503) |
|
| 1 |
| 6.5.1.7 Deliver programs to support work/life balance for employees (10508) |
|
| 1 |
| 6.5.2 Manage and administer benefits (10495) |
|
| 1 |
| 6.5.2.1 Deliver employee benefits program (10504) |
|
| 1 |
| 6.5.2.2 Administer benefit enrollment (10505) |
|
| 1 |
| 6.5.2.3 Process claims (10506) |
|
| 1 |
| 6.5.2.4 Perform benefit reconciliation (10507) |
|
| 1 |
| 6.5.3 Manage employee assistance and retention (17054) |
|
| 1 |
| 6.5.4 Administer payroll (10497) |
|
| 1 |
| 6.6 Redeploy and retire employees (10413) |
|
| 1 |
| 6.6.1 Manage promotion and demotion process (10512) |
|
| 1 |
| 6.6.2 Manage separation (10513) |
|
| 1 |
| 6.6.3 Manage retirement (10514) |
|
| 1 |
| 6.6.4 Manage leave of absence (10515) |
|
| 1 |
| 6.6.5 Develop and implement employee outplacement (10516) |
|
| 1 |
| 6.6.6 Manage deployment of personnel (10517) |
|
| 1 |
| 6.6.7 Relocate employees and manage assignments (17055) |
|
| 1 |
| 6.6.7.1 Manage expatriates (10520) |
|
| 1 |
| 6.7 Manage employee information and analytics (17056) |
|
| 1 |
| 6.7.1 Manage reporting processes (10522) |
|
| 1 |
| 6.7.2 Manage employee inquiry process (10523) |
|
| 1 |
| 6.7.3 Manage and maintain employee data (10524) | 1 |
| |
| 6.7.4 Manage human resource information systems (HRIS) (10525) | 1 |
|
|
| 6.7.5 Develop and manage employee metrics (10526) |
| 1 |
|
| 6.7.6 Develop and manage time and attendance systems (10527) |
| 1 |
|
| 6.7.7 Review retention and motivation indicators (10510) |
| 1 |
|
| 6.7.8 Manage/Collect employee suggestions and perform employee research (10530) |
|
| 1 |
| 6.8 Manage employee communication (17057) |
| 1 |
|
| 6.8.1 Develop employee communication plan (10529) |
| 1 |
|
| 6.8.2 Deliver employee communications (10532) |
| 1 |
|
| 8 | 32 | 76 |