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i) Develop a charter of citizens' and consumers' rights by 2012

Governments, working closely with the ICT industry and other stakeholders, should develop by 2012 a charter of citizens’ and consumers’ rights and responsibilities in the digital environment. This should focus on transparency, trust, security and privacy.

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The Amsterdam Declaration
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Goals
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3) Improve the quality of life and enhance trust and confidence
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Actions on quality of life, trust and confidence?
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i) Develop a charter of citizens' and consumers' rights by 2012
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eCitizen Charter
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a) Introduce a universal right of access to the internet
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b) Enable fair and effective competition between ICT providers
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c) Achieve ICT accessibility for all user groups and communities
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d) Achieve a globally digitally literate population by 2020
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e) Foster ICT contribution to health use of common eHealth standards
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f) Empower elderly people to live longer independently
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g) Commit to transparent government services and online access
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h) Involve citizens in government policy making
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j) Ensure that trust, security and privacy are safeguarded
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k) Sign the Council of Europe's Cybercrime Convention
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