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People less inclined to be grateful for whatever they’re given

The choice, openness and speed-of-access available in other areas has changed popular norms and expectations. People are less inclined to be grateful for whatever they’re given.

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People less inclined to be grateful for whatever they’re given
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Expectations changed by the choice, openness and speed-of-access
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Fiscal crisis means there is no more money for public services
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Individual responsibility / social capital crowded out by State
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People less willing to defer to the judgement of politicians
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Public services often unresponsive to their needs
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