Advanced computing abilities
The ability to obtain and use information is advancing quickly, even from remote locations. For example, we can see the weather, maintenance status, and use conditions of equipment in remote locations; and do routine service without anyone being on site. We have to spot "outlier" patterns quickly.
We are sometimes biased, thinking that an organization works well only because its people are dedicated and hardworking. Although people are the key ingredient, the most dedicated of people cannot perform well if their technology is woefully inefficient. Takes both.
For instance, farmers of poor soil using little but hand tools exert considerable physical labor without growing very much. For quality of life to improve, they have to become wiser building up the soil and using better methods -- which may not require the ultimate high-tech, just learning how to greatly improve "how it's always been done."