Jeff Saperstein @F4H2014
Jeff Saperstein speaks at the Franchise for Humanity Stanford University, California Feb 21, 2014.
Jeff Saperstein is an author, teacher, consultant, and enabler in how technology can be used to create growth in regional economic development and success for organizations. Jeff has co-authored eight books, most recently 'Service Thinking: Seven Principles to Discover Innovative Opportunities,' about Service Science, an emerging discipline.
For businesses ~ he notes that service economy is focused on producing experiences, not just products.
For education - how do we get people to participate in the emergent economy in a way that works for and fulfills them - to be meaningful and purposeful in your life.
For systems thinking- how do we use technology tools to solve big problems? We have a lot of legacy structures that are highly inefficient. When people are trying to be productive, this gap between potential and current structures is particularly frustrating. For employees, aligning their aspirations with reality is the challenge. The real question is 'How do we make a system work better?'
How do we:
• Prepare people to participate in the Emergent Economy?
• Address big problems?
• Disrupt and transform inefficient legacy systems?
• Enable people everywhere to discover innovative opportunities?
The future: customizing technology to serve every person with a much more personalized world based on empathy and emotion.Enterprises are now constellations of networked individuals - they create businesses with others, use technology to collaborate and to discover opportunities.It is a co-creation of value. In this, we need new metrics to better gauge success.Use of innovation and technology to create the 'experience:'Steve and Kate's camp (http://steveandkatescamp.com/) - where technology is used so that by the end of the day parents can see what their child did during the day via photos and videos. Registration, supply ordering, are all done using technology to make the experience of parents, kids, and the community better.