Automate Process Intelligence
Too much of government process is manually driven. Armies of paper pushers shuffle documents through old system structures and soak up costs. A massive drive to automate service processes should be implemented, with the emphasis on keeping it simple and cutting out hierarchical layers.
"Too much of government process is manually driven. Armies of paper pushers shuffle documents through old system structures and soak up costs. A massive drive to automate service processes should be implemented, with the emphasis on keeping it simple and cutting out hierarchical layers. Those processes that result should be open, obvious and subject to comment and adaptation. They should also incorporate the 'intelligence' of the existing systems - not simple form filling but incorporating judgement.
Move from metricated human driven timelines measured in weeks, to immediate, delivered services delivered automatically and interfaced such that larger services can 'accumulate' into your ever ready government aide. "