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Citizen selected and citizen driven metrics

Formally measure public service performance using citizen selected and citizen driven metrics. Use lean techniques driven by customer measures, not central or supply-side targets. It's really hard-wired, deep democracy for public services.

"This is a blend of the "co-creation" idea with the vendor-relationship management (VRM) idea of using lean techniques driven by customer measures, not centrl or supply-side targets. It's really hard-wired, deep democracy for public services."

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Declaration on Public Services 2.0
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Citizen selected and citizen driven metrics
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Release government data in free, open, available, accessible formats
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Free Government Data
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Publish draft and approved legislation in web accessible format
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Mandatory for every IT project to release all data in open format
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