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Educate the public about its claims/benefits policies and procedures

All Federal agencies should develop effective and simple methods, including the use of electronic technology, to educate the public about its claims/benefits policies and procedures.

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Educate the public about its claims/benefits policies and procedures
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Build on existing dispute resolution authorities and guidance
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Consider engaging independent conveners and facilitators
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Create ODR consulting team
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Federal staff training in collaborative and dispute resolution
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Integrate collaborative governance objectives into agency plans
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Promote adoption of the Principles for Agency Engagement
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Spectrum of options for public’s role in collaborative governance
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Urge agencies to use online dispute resolution technologies
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