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w03: Online discussion – e-Commerce


Are you one of the 40% of Europeans who purchases online each year? Online shopping and services can mean better choice, easier to use, easier to compare prices: all in all, better value for consumers. But some will worry about issues like, how can I pay for my product safely? If it’s a physical product, will it be delivered in time (and intact)? And what do I do if there’s a problem with the order? Others, unable to find the content they want lawfully, may turn to illegal content.

In January the Commission launched its action plan to double the volume of e-Commerce and the share of Internet economy on GDP in the EU by 2015. We’ll do this by making it easier, more transparent and more trustworthy to buy online. There are many strands to this action plan, we focus on two specifics:

Consumer trust: the workshop will address different aspects of consumer trust on e-commerce (consumer rights, information and redress), with a particular focus on trustmarks. We have now launched a dedicated space with a discussion paper about trustmarks - have your say!

Payments: the workshop will follow up on the results from the consultation launched by the Commission Green Paper on payments (COM(2011)941), with a particular focus on mobile commerce and payments.

Join the discussion, provide your comments, and feel free to launch new themes that you feel should be discussed at the Digital Agenda Assembly (here is more information about the workshop). Based on the quality of contributions, 6 online participants will be invited to the Assembly.

Moderator: Andrew Griffin
Hashtag: #da12ecom

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